Refund policy

We have a one week return policy for a FULL refund, which means you have 7 days after receiving your item to request a return and ship back to us. You will be responsible for the return shipping cost; shipping costs for a return will not be covered by us. (Product must be shipped by the 7th day for a full refund). After the 7th day there will be a 20% restock fee taken from the return price, no exceptions. Please note, anything returned after 30 days will receive no refund.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and/or in its original packaging. You’ll also need the receipt or proof of purchase included within your return box.

To start a return or ask a question, you can contact us at BrisBasementHelp@gmail.com or DM us on Instagram at Brisbasement for a quicker response. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on clearance/sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.